FAQ

Yes, we do! We have a showroom located at our office where you can view our products in person.

Visits are by appointment, so feel free to book a slot with us and drop by during our operating hours. Our team will be happy to assist you and provide product recommendations tailored to your needs.

Showroom Hours:
🕘 9:00 AM – 6:00 PM (Monday to Friday)
📅 Closed on Saturday, Sundays and Public Holidays

Our standard delivery lead time ranges from 1 to 5 weeks, depending on the product. Most of our items are made-to-order to meet each customer’s specific requirements, and the production time is included in the overall delivery timeline.

We’ll provide you with an estimated delivery window upon order confirmation.

Yes. For orders below $1,000, a $80 fee applies, which includes both delivery and installation.

However, if you choose to self-collect, this fee will be waived or refunded accordingly. For orders above $1,000, delivery and installation are complimentary.

Yes. All items sold by Offix Pte Ltd include a lifetime warranty on on-site services, such as diagnostics, part replacement, and repairs. However, the warranty for parts themselves is limited to 1 year, unless stated otherwise in the product description.

For full warranty details, we recommend checking the specific product page or contacting our team for written confirmation.

Yes, we provide furniture solutions for businesses of all sizes—from startups to SMEs and large corporate offices. In addition to furniture, we also offer office space planning, interior design, renovation, and related support services to help you build a complete and functional workspace.

Yes, we offer customized furniture solutions tailored to your brand identity, space requirements, and functional needs. Personalization options include finishes, dimensions, configurations, and materials—so your workspace truly reflects your business.

Yes. Our office furniture service includes consultation to ensure furniture selection aligns with office layout, workflow, and space efficiency. This is especially useful for new offices, renovations, or workspace reconfiguration.

Furniture selection is reviewed against available floor plans, site conditions, and workspace requirements to ensure proper fit, circulation, and usability.

Yes. We provide post-installation support to address any issues related to supplied office furniture, ensuring smooth handover and usage.